Last Revised: April 2026
General
We know that your privacy is important to you, and we work hard to earn and keep your trust. This Privacy Policy addresses the types of personal information we collect, the third parties with whom we may share such information, and how you can review or change the personal information you provide to us.
HandymanPro and its affiliates ("HandymanPro," "we," "us," and "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the "Policy").
This Policy describes:
- The types of information we collect from you or that you may provide when you visit our website at handymanpro.app (the "Website"), when you use the HandymanPro web application or mobile application (the "App"), and when you interact with our platform as a registered business or end customer.
- Our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Policy applies to information we collect on our Platform or in emails and other electronic messages between you and the Platform. It does not apply to information collected by any third-party website or service that may link to or be accessible from our Platform.
Please read this Policy carefully. If you do not agree with our practices, please do not provide personal information to us or use our Platform. By using our Platform, you agree to the terms of this Policy. This Policy may change from time to time — your continued use after we make changes constitutes acceptance of those changes.
Terms of Use
This Policy should be read alongside our Terms of Use, into which this Policy is incorporated by reference.
What We Collect and How We Collect It
To provide you with the best possible experience, we collect and store personal information in accordance with this Policy. Personal information is information that identifies, relates to, or could reasonably be linked with a particular individual or household.
Information You Provide Directly
We may collect the following categories of personal information when you:
- Register for or subscribe to HandymanPro
- Create or manage a customer account within the platform
- Submit service requests, estimates, or invoices
- Fill out web forms or contact us
- Communicate with us by email, phone, or text
This may include:
- Name, email address, phone number, and mailing address
- Business name, EIN, and related business information (for business accounts)
- Payment and billing information (processed securely via third-party payment processors)
- Project notes, photos, and service history
- Username and password credentials
Information Collected Automatically
When you use our Website or App, we may automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Pages viewed and actions taken within the platform
- Referring URLs and session data
We collect this information using standard tools including:
Cookies. Small data files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). Types include: Strictly Necessary (required for the Platform to function), Performance (anonymous analytics to help us improve the Platform), and Functionality (remembers your preferences and settings). You may disable cookies in your browser settings, though this may affect platform functionality.
Google Analytics. We use Google Analytics to understand how visitors use our Website. Data sent to Google is aggregated and non-personally identifiable. See Google's privacy policy at https://policies.google.com/technologies/partner-sites.
Web Beacons. Electronic images used to track aggregate email open and click-through rates. This data is collected in aggregate and not linked to personal information.
Free-Text Fields
Some areas of the Platform allow free-text input. Please provide only relevant information and avoid entering sensitive data such as Social Security numbers or unrelated financial information unless specifically required.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the HandymanPro platform and its features
- Process service requests, estimates, jobs, invoices, and payments
- Send appointment reminders, job status updates, invoice notifications, and service-related communications
- Respond to your inquiries and provide customer support
- Send you platform updates, product announcements, and relevant business communications
- Detect, investigate, and prevent fraud, security threats, and abuse
- Comply with legal obligations
- Conduct analytics and improve our products and services
We retain personal information for as long as reasonably necessary to carry out the intended business purpose, maintain accurate records, and comply with legal requirements.
How We Disclose Your Information
We do not sell or lease your personal information to any third party.
We may share your information only in the following circumstances:
Service Providers. We work with trusted third-party vendors who assist us in operating the Platform. These may include payment processors, cloud hosting providers, SMS/communications providers, email delivery services, and analytics tools. These providers are contractually obligated to use your information only as directed by us and in accordance with this Policy.
Affiliates. We may share information within our affiliated companies to support platform operations and customer service.
Aggregated or De-Identified Data. We may share anonymized, aggregated data for analytics, research, or business purposes. This data cannot be used to identify you as an individual.
Legal Requirements. We may disclose information when required to comply with applicable law, regulation, subpoena, or court order; respond to authorized requests from law enforcement or government authorities; enforce our Terms of Use or other agreements; investigate or prevent fraud, security threats, or malicious activity; or protect the safety of any person in an emergency.
Business Transfers. In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the acquiring party. We will notify affected users and ensure information continues to be handled in accordance with this Policy.
Your Choices and Privacy Preferences
Marketing Emails. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send. Transactional and service-related messages (such as appointment reminders and invoice notifications) are not subject to this opt-out, as they are required to deliver the services you have requested.
SMS / Text Messages. See the SMS Messaging section below for opt-out instructions.
Account Data. You may update or correct your account information by logging into the Platform. To request deletion of your data, contact us using the information at the end of this Policy.
SMS / Text Messaging
HandymanPro and the businesses that use our platform may send you SMS or text messages related to services you have requested — including appointment reminders, job status updates, estimate notifications, and invoice alerts.
Such messaging occurs only with your affirmative consent, which may be obtained when you provide your phone number through a business's online estimate or intake form (which displays consent language at the point of collection), or when you verbally request to receive text updates from a HandymanPro business.
By providing your mobile phone number, you confirm that you are authorized to consent to receive messages at that number and that no purchase is required to receive these messages.
To opt out: Reply STOP to any message at any time. You will receive a confirmation and no further messages will be sent. Reply START to resubscribe. Reply HELP for assistance. Message and data rates may apply. Message frequency varies based on your service activity.
Accuracy and Access to Your Personal Information
We strive to maintain accurate records. If you believe any personal information we hold about you is inaccurate or incomplete, please contact us and we will correct it promptly. Where you have created an account, you may review and update your information by logging in.
Information of Minors
Our Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.
Third-Party Websites and Services
Our Platform may contain links to third-party websites. This Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Safeguarding Your Information
We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights Under State Law
Depending on where you live, you may have additional rights under state privacy laws (such as the California Consumer Privacy Act). These may include the right to know what personal information we collect and how it is used, request deletion of your personal information, opt out of the sale of your personal information (we do not sell personal information), and non-discrimination for exercising your privacy rights. To exercise any of these rights, contact us using the information below.
For Users Outside the United States
HandymanPro is based in the United States. If you are accessing our Platform from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the "Last Revised" date at the top. We encourage you to review this Policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Policy.
How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
HandymanPro
32 Briggs Ave, Fairport, NY 14450
Email: privacy@handymanpro.app
Website: https://handymanpro.app